Privacy Policy

1. Introduction and Scope

This privacy policy applies to all members who use the sixs platform. When you visit our website, create an account, or use any of our services, the terms of this policy apply automatically. This document is an integral part of our Terms and Conditions.

sixs places the highest priority on protecting its users' information. We believe that digital security is not just a technical matter — it is the foundation of mutual trust between us and our members.

2. Types of Collected Information

sixs collects two main types of information — information provided by the member and information collected automatically.

2.1 Information Provided by the Member

During account registration or use of services, you may provide the following information:

• Full name, date of birth, and national ID details (for identity verification)
• Mobile number and email address
• Transaction details via bKash, Nagad, Rocket, or Upay
• Content of messages or complaints sent to customer support

2.2 Automatically Collected Information

When you use our platform, certain information is stored automatically:

• Device type, operating system, and browser version
• IP address and network information
• Session duration, pages visited, and activity history
• Information collected through cookies and similar tracking technologies

3. Purpose of Using Information

Collected information is used for the following purposes:

3.1 Account Management and Security

Information is used to verify your identity, prevent unauthorised access, and maintain account security. OTP and other security layers are used to verify each login and transaction.

3.2 Transaction Processing

Your transaction information is needed to correctly process deposit and withdrawal requests and to coordinate with bKash, Nagad, Rocket, and Upay.

3.3 Customer Support

Our 24/7 live chat and email support team may be given access to your account information to resolve any questions or issues you have.

3.4 Platform Improvement

Analytical data is used to improve the user experience, identify technical errors, and introduce new features.

3.5 Ensuring Responsible Gaming

We monitor our members' gaming behaviour so that timely support can be provided if any member experiences difficulties. Following our responsible gaming guidelines is one of sixs's key commitments.

4. Data Storage and Security

4.1 Retention Period

Information is retained while your account is active and, after account closure, for a specified period as required by legal or regulatory obligations. Once that period ends, information is securely deleted.

4.2 Technical Security

The following technical measures are in place to protect user information at sixs:

• SSL encryption — all data transfers are carried out through encrypted channels
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Restricted access controls — only authorised staff can access information
• Data backup and disaster recovery plan

5. Information Sharing with Third Parties

sixs does not sell your personal information to third parties for commercial purposes. However, information may be shared in certain specific circumstances:

5.1 Service Partners

A limited amount of information may be shared with partners who provide services such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, or customer support. Strict confidentiality agreements govern these partners' use of information.

5.2 Legal Obligations

Required information may be provided in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.

5.3 Fraud Prevention

Analytical information may be shared with trusted security organisations to detect account fraud, money laundering, or other unlawful activity.

6. Cookies and Tracking Technologies

Our platform uses cookies, local storage, and similar technologies. These are used primarily for three purposes:

• Essential cookies: Essential for maintaining login sessions, saving language settings, and security verification.
• Functional cookies: Help remember your preferences and settings, such as language and display settings.
• Analytical cookies: Used to understand which pages are used most and where the platform needs improvement.

You can decline cookies by changing your browser settings, but this may limit some features of the platform.

7. User Rights

Every member of sixs has the following rights regarding their own information:

7.1 Right to Access Information

You may request a copy of the information stored in your account at any time. We will provide it within a reasonable time of receiving the request.

7.2 Right to Correct Information

If any of your information is incorrect, you may request a correction. We will make the appropriate changes after you submit the necessary proof.

7.3 Right to Delete Information

After closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. If the reason for the objection is valid, we will stop that processing.

8. Protection of Minors

sixs strictly prevents persons under 21 years of age from using the platform. Age is verified during account registration, and if it becomes known that information from a minor has been collected, it is immediately deleted and the associated account is closed.

If a guardian suspects that their minor child has opened an account, please contact our customer support immediately.

9. International Data Transfer

Our servers may be located in various countries. This means your information may be processed or stored outside Bangladesh. For such transfers, sixs ensures that the level of data protection in the destination country is adequate and that the security measures described in this policy will apply.

10. Policy Changes and Contact

10.1 Policy Changes

sixs reserves the right to change this privacy policy at any time. For significant changes, members will be notified via their registered email or through the platform. Continuing to use the platform after changes are made will be taken as acceptance of the new policy.

10.2 Contact Us

For any questions about this privacy policy or your information, please contact our customer support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

To learn more about our services, you can read the About Us page, which contains detailed information about sixs's goals and services.

10.3 Frequently Asked Questions

Answers to common questions about the privacy policy can also be found in our FAQ section, which has detailed answers on account, payment, and security topics.